UK Latest Speaking Question- January 2024

Speaking test

Part 1 (interview)

−    Can you tell me your full name, please?

−    Are you currently working or are you a student? What do you do?

−    Do you prefer working in a crowded place or a quite one? Why?

−    Do you like spending you vacations or holidays in crowded or quite places?

−    Do you often wear sunglasses?

−    Have you ever bought sunglasses for someone else?

Part 2 (Cue Card)

Describe a time when you saw someone complain in public (in a restaurant or a store). You should say

−    Who the person was

−    What the complaint was about

−    Where it happened

And explain how you felt about the situation.

Part 3 (Discussion)

−    What do people usually complain about in public places?

−    When people complain, do they usually do it verbally or in writing?

−    Do you think social media has changed the way people complain about services or products? How?

−    Do you think it’s important for businesses to address customer complaints? Why?

−    How do you think complaints should be handled to ensure customers are satisfied?

−    When someone is complaining in an aggressive way, should they be punished, in your opinion?